Solutions Engineer



Posted on Tuesday, June 25, 2024

Level: 3

Salary band £44,000 - £60,000

bonus (annual & discretionary & performance based)

Hybrid working from our London office

Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab.

We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic, and drug discovery to synthetic biology. Our LINQ platform allows us to simplify everyday automation tasks, while supporting more advanced paths for specialised workflows, in a fast, flexible, and cost-efficient way

We're looking for Solutions Engineer (SE) whose mission is to be As a Solutions Engineer, you will work alongside Field Applications Scientists (FAS) to liaise with customers and Internal Engineering/Product teams to leverage their Subject Matter Expertise (SME) to help develop new and novel solutions.

Why is this role important at Automata?

We are currently experiencing increased demand for lab automation, as well as the testing of new tools to further empower scientists.

You will be responsible for:

  • Situated within the commercial team, you will assist in the technical win of projects by liaising between internal teams and the customer to ensure the correct interpretation of scientific protocols and workflows within the LINQ platform.

  • Take initial design concepts from the FAS and develop them into more complete designs.

  • Design, Check and Engineer solutions in CAD software (Onshape).

  • Design and prototype custom solutions and parts for within systems.

  • Design and build workflows in the Python SDK.

  • Compose, compile, and present product and software demonstrations for prospective customers.

  • Assist with RFI/RFP requests to provide polished, well-thought answers to customer questions.

  • Provide logistics studies of customer protocols and processes.

  • Identify potential limitations of projects and coordinate solutions with relevant stakeholders.

  • Lead solution design discussions and customer workshops to clearly define customer specifications.

  • Successfully manage multiple customer projects concurrently.

  • Contribute to the writing of User Requirement Specifications (URS) for projects.

  • Continually evaluate processes, policies, and procedures to optimise internal workflows.

  • Responsible for going to trade shows, on-site customer visits and international travel 15% of the time (with notice).

    What it takes:

    • Practical experience working on large-scale Engineering projects, in particular system design (CAD), estates and deployment.

    • Ability to work independently and interdependently across diverse groups inside/outside the organisation.

    • Ability to work in situations with high levels of uncertainty.

    • Excellent written and oral communication skills.

    • High level of commitment, initiative and willingness to learn new skills.

    • High competency in Python.

    • BE, BEng or similar with 2-3+ years of experience in a relevant field.

Nice to haves:

  • Experience in the life sciences industry/liquid handling automation.

  • Previous experience in customer-facing positions.

  • Project Management experience.

  • Understanding of automation and robotic systems.

What gets us excited?

We’re passionate about the future of Technology and Automation and our growing success is built upon like minded individuals who share our passion.

Working in a fast-paced, highly motivated team that is designing and developing solutions that will make a genuine difference in the world.

If this sounds like a good fit and has ticked the right boxes, you will love having the opportunity to build something that immediately adds values.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.