Payment Operations Associate
Capi Money
About the Company:
Capi helps businesses in Africa pay their international suppliers. We’ve raised over $18m from Creandum, Y Combinator, General Catalyst, Firstminute, Janngo, Kima Ventures, and some great angels from Revolut, Checkout, Stripe, Onfido, and Remitly.
Capi was founded by Mitch Riley, Scott Liddle, and Tom Watson. Mitch and Scott were COO/CFO/GC and CRO/CMO at Taptap Send, a remittance unicorn, and have spent two decades between them working in emerging markets. Tom is a third-time founder having founded Hubble and P4SD.
About the role
You will join our 10-person team at a fast-growing seed-stage fintech. We’re on a mission to transform how $670 billion in cross-border business payments are made each year in Africa.
Reporting to the Founding BizOps Manager, this role will sit at the center of our operations function, managing customer payments, troubleshooting problems with payments, analysing data, improving our payment systems, managing relationships with our banks, and building the operational engine that delights customers.
Key Responsibilities
Manage customer payments, including initiating payments, ensuring we always have sufficient liquidity in the right places, ensuring money is collected from customers on time, ensuring we have the right documentation to support each transaction, and responding to queries from our banks
Troubleshoot and solve difficult payment issues, working directly with our customers and banks to resolve them
Analyse performance against payments KPIs, identify systems and process improvements, and implement them
Track and analyse competitors’ prices
Manage our bank partnerships, including applications to new banks
Work on one-off projects, e.g. china payments optimisation, API integrations with bank partners, implementing new payments technologies, etc.
Must-haves
Fluent in French
Fluent in English
2-5 years’ work experience
Highly organised
Nice-to-haves
“No task too small” mindset
Previous experience at early-stage VC-backed start-up, or at top-tier consultancy, etc.
Previous experience working in or with emerging markets
You care about our mission and believe the current situation facing African businesses is unfair
Hungry for high pace, rapid growth, broad exposure, and autonomy
Bonus points for high proficiency in: SQL, Wolof, book-keeping — or other unusual skill / interest
Additional Information
This is a full-time position with competitive salary, share options, and benefits
This is a hybrid position; we are in the office 3 days per week (either in London or Paris)
Start date: May 2025 - we are aware people will have notice periods, and will adjust as needed
Application Deadline
Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds.