CIV Sales Manager
Capi Money
About the Company:
Capi helps businesses in Africa pay their international suppliers. We’ve raised over $18m from Creandum, Y Combinator, General Catalyst, Firstminute, Janngo, Kima Ventures, and some great angels from Revolut, Checkout, Stripe, Onfido, and Remitly.
Capi was founded by Mitch Riley, Scott Liddle, and Tom Watson. Mitch and Scott were COO/CFO/GC and CRO/CMO at Taptap Send, a remittance unicorn, and have spent two decades between them working in emerging markets. Tom is a third-time founder having founded Hubble and P4SD.
Role Overview
We are seeking a dynamic and results-driven Sales Manager based in Abidjan. This role blends sales and account management responsibilities to ensure that our customers derive maximum value from our international payments platform. You will work directly with customers to understand their needs, address challenges, and drive repeat transactions. By converting leads, acquiring new clients, and following up on onboarded, inactive, and churned accounts, you will be pivotal in ensuring customer satisfaction, retention, and growth. This is a hands-on role involving both office work in Abidjan and extensive field visits across the country.
Key Responsibilities
Sales & Lead Generation
Acquire new corporate customers in Côte d'Ivoire (and expand to the UEMOA region as we grow) using existing and new acquisition channels.
Identify potential challenges and customer needs, converting leads into active, long-term customers.
Drive additional repeat transactions by nurturing existing relationships and actively pursuing every lead.
Customer Onboarding & Engagement
Guide new customers through the onboarding process, ensuring they fully understand and effectively use our platform.
Conduct outbound calls and follow-up sessions to trigger first-time payments and support early adoption.
Account Management
Proactively engage with onboarded, inactive, and churned accounts to identify opportunities for reactivation and upselling.
Monitor customer usage and satisfaction, addressing requests and complaints promptly to maintain a high level of service.
Collaboration & Market Intelligence
Collaborate closely with internal teams (compliance, product, and operations) to relay customer feedback and contribute to continuous product improvements.
Document customer interactions and success stories, sharing insights to build playbooks, refine strategies and develop effective sales materials.
Serve as the voice of the customer, advocating for their needs and issues related to our products.
Stay informed on competitive trends and emerging market dynamics in international payments and fintech in Senegal, using these insights to propose process improvements and innovative solutions.
Requirements
Experience:
Minimum of 5 years in customer success, account management, or sales roles within high-performing environments, ideally in fintech, banking, international payments, or financial services.
Proven track record in managing and growing B2B relationships in emerging markets.
Skills & Competencies:
Strong communication and interpersonal skills; fluent in English and French
Results-driven, highly organized, and capable of working independently in a fast-paced, dynamic environment.
Excellent problem-solving abilities with a strong customer-centric mindset.
Proficiency with CRM tools and data analysis to monitor and enhance customer performance.
Additional Attributes:
Passion for Capi Money’s mission to make global finance accessible and fair.
A “no task is too small” attitude and a willingness to go the extra mile to ensure customer success.
Experience in early-stage VC-backed startups, top-tier consultancy, or working with emerging markets is preferred.
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Flexibility to split time between office work in Dakar and field visits nationwide to build strong customer relationships.
What We Offer
Competitive salary with performance-based bonuses.
Share options and a comprehensive benefits package.
Opportunities for professional growth and the chance to make a significant impact on economic growth in emerging markets.
A dynamic and mission-driven work environment.
Capi is an equal opportunity employer and welcomes candidates from diverse backgrounds.