Strategic Account Director



Sales & Business Development
United Kingdom
Posted on Wednesday, June 5, 2024


Element develops a secure, sovereign and interoperable communications platform, devised primarily for government, defence and public sector organisations. An alternative to Microsoft Teams or WhatsApp that gives people and organisations the independence to communicate with confidence.

We are a for-profit company that is committed to open source. We build Element on top of an open protocol called Matrix, which was created by the same team that leads Element. Matrix is an open source project managed by the non-profit Foundation.

Element works closely with BWI on the BwMessenger for the German Armed Forces, NATO, the United Nations, the Interdepartmental Digital Directorate (DINUM) in the French government for Tchap, the UK MOD, the US DOD and Germany’s Federal Ministry of the Interior and Home Affairs and Dataport on the development of a sovereign workplace for public administration.

We build things for everyone, and we know we can’t succeed without a diverse team. Our hiring process is crafted to be respectful and give candidates the best chance to show us what you can do. If we ever fall down on this, please let us know.


From NATO to the US DOD, via the Bundeswehr and the UK MoD, Element is becoming the standard for allied Armed Forces to coordinate and liaise with NGOs and citizens, in a more secure and sovereign way than via consumer messenger apps.

We’re looking for a passionate Strategic Account Director to stir the network effect of the Defence market, and thoughtfully drive our commercial growth for this segment. You will thrive if you enjoy a very technical and mission driven environment, which gives you the opportunity to leverage your strategic thinking and relationship building qualities.

Ultimately we aim to allow everyone to connect on their own terms, and as with the Internet, the Defence market has been driving innovation by pioneering Matrix. Today we also serve administration, education and healthcare customers.


  • Overachieve revenue targets by leveraging existing relationships and growing a network around Element’s current deployments.
  • Evangelise our mission and articulate value-based selling strategies leveraging our differentiated technology, products and services.
  • Build and own relationships with major accounts in your territory and be their trusted advisor to enable modern collaboration strategies.
  • Grow existing business and close new logos by selling our portfolio of products as the standard for the market.
  • Manage accurate forecasting and optimum resource utilisation.
  • Be the voice of your customers and provide feedback internally and early analysis on market trends.
  • Understand and manage successfully Public Sector specificities (open source strategies, purchasing process but also defence or military requirements).
  • Work in collaboration with Marketing to develop targeted campaigns and events, partnering with our customers, within your assigned territory and with products to help improve User Experience.
  • We’re a diverse team and want you to bring your own unique flavour to the team!