Customer Success Associate - Belfast



Customer Service, Sales & Business Development
Posted on Thursday, April 27, 2023
Customer Experience · Belfast · Hybrid Remote

Customer Success Associate - Belfast

Come be part of a great team and work directly with customers helping them navigate the new world of hybrid working, and successfully use our technology to enable their people to do their best work.

We usually respond within three days

There are few things that change everything, the world moving to hybrid working will be one of them. Kadence exists to make flexibility an advantage for organizations all over the world - powering a more positive, productive and personalized way of working so individuals, ideas and teams can thrive.

9/10 of companies, $25tn of employee salaries and $22tn of office real estate is moving to hybrid and Kadence is building the operating system to power the hybrid age.

Kadence coordinates people, projects, and workplaces empowering employees to become masters of hybrid. Over 250 companies around the world use Kadence to make hybrid work, from desk and room booking, to coordinating who should be onsite with who.

Don’t just take our word for it, Kadence is backed by investors including Kickstart,, Manta Ray, Hambro Perks and Techstars.

About the Role:

We are seeking a highly motivated Customer Success Associate to join our growing customer success team. The Customer Success Associate will play a really pivotal role in developing Kadence's reputation by working with the Customer Success Managers to guide customers through onboarding, provide basic troubleshooting when responding to customer issues and inquiries, support the renewal process to avoid churn, and identify and drive expansions. To be successful in this role, you should be self-motivated, an excellent communicator, both verbal and written, who is able to earn our clients’ trust, and demonstrate the value of Kadence to our customers.


  • Assist the customer success team with basic customer engagement tasks, including responding to customer inquiries via phone, email, and chat
  • Assist with customer onboarding and training tasks
  • Work with the customer success team to develop and implement customer success plans for assigned accounts
  • Collaborate with cross-functional teams (e.g. product, engineering, sales) to ensure customer needs and feedback are properly addressed and incorporated into company initiatives
  • Analyze customer data and provide insights and recommendations to customers on how they can maximize their investment in our products and services
  • Ensure logo and revenue retention and drive growth through expansion and upsell by helping customers recognize the value we provide to achieve their desired outcomes
  • Document and track all customer interactions and outcomes in our customer relationship management (CRM) tools
  • Contribute to the overall success of the customer success team by achieving individual and team performance goals


  • Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent experience
  • 1-2 years of experience in customer success, customer service, technical support, or a related field
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers
  • Strong analytical and problem-solving skills, with the ability to think creatively and outside of the box
  • Ability to work in a fast-paced, high-pressure environment and handle multiple priorities simultaneously
  • Experience in a start-up and SaaS preferred
  • Experience with customer relationship management (CRM) tools and data analysis tools is a plus

What We Offer:

  • Responsibility for a new product in an exciting market that is enabling people to do their best work
  • Pioneering work with brand new technologies
  • The opportunity to experience an early-stage startup as it begins to scale
  • High trust and fast paced company environment
  • Join a passionate and fun team that is quickly expanding, and participate in an annual offsite to interact with all of your colleagues in person
  • Hybrid (ability to work from wherever works best for you) - ideally located near our Belfast hub
  • Competitive salary
  • Equity stock options program
  • Pension benefits

By joining Kadence, you'll have the opportunity to be part of a fast-growing, early-stage venture capital backed company. This means you'll have access to resources, mentorship, and a network of experienced professionals who are committed to helping you succeed.

You'll also have the opportunity to play a critical role in shaping the future of the company and making a real impact in the Future of Work.

We believe hybrid work will reshape the way the world works for the next century. We’re so passionate about this that we’ve crafted the Hybrid Manifesto - please check it out before applying for the role.

Customer Experience
Customer Success Associate
Remote status
Hybrid Remote


About Kadence

At Kadence, we believe the way we work should lift us up, not lock us in, enabling people to flourish in everything they do.

By building the operating system for the future of work, we improve the coordination of people, time and space to help teams feel trusted and empowered to make the best choices about how, when and where they get their best work done.

Founded in 2013
Coworkers 30+
Customer Experience · Belfast · Hybrid Remote

Customer Success Associate - Belfast

Come be part of a great team and work directly with customers helping them navigate the new world of hybrid working, and successfully use our technology to enable their people to do their best work.

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