Client Services Manager - Join Our Talent Community

Kyra Entertainment

Kyra Entertainment

People & HR, Customer Service
New York, NY, USA · Remote
Posted on Saturday, November 25, 2023

Kyra, a trailblazing and award-winning agency at the forefront of the creator marketing revolution. As a tech-driven powerhouse, we excel in launching high-impact campaigns for the world's most prominent brands including Nike, eBay, WalMart and L’Oreal. From our origins as a media production company and talent agency, we've transformed into a platform business, driven by a mission to empower creators worldwide to monetize their passions 🤑

Recently, we raised $10 million in Series A funding to develop and launch the Kyra Platform, set to revolutionise the creator economy. The Kyra platform is a dual-purpose haven for creators to earn, build networks, and be rewarded for their efforts and for brands to access a unique marketplace for launching trend-aligned creator campaigns, ensuring streamlined processes and maximising ROI. We exist to bridge the gap between brands and TikTok creators, the Kyra Platform is a game-changer.

We are always seeking great talent to join our team! By uploading your CV here you are joining the Kyra Community. If you've not seen you dream role, please upload your CV letting us know which area you're interested in - and we'll be in touch as soon as a role comes up.

Our Client Service Managers are focused on: providing maximum value for our clients. Client Service Managers are typically responsible for:

🤝 Engaging Clients:

  • Actively leading the development and implementation of customer engagement strategies, including comprehensive campaign reviews and satisfaction surveys.
  • Identifying and nurturing additional sales opportunities in key accounts.
  • Analyzing campaign data effectively to enhance retention rates and set new performance standards.

📈 Managing Relationships:

  • Directly handling client onboarding and supervising key campaign milestones, providing in-depth post-campaign analysis.
  • Mastering our platform to create strategies that meet each client's unique requirements.

🏆 Creating & Maximising Value for Clients:

  • Serving as a primary advisor to clients, guiding them to fully utilize our product for significant impact.
  • Converting client feedback and usage patterns into actionable insights, aiding our team in enhancing our product and the overall client experience.

If you're a forward-thinking and keen on joining a high-performance team and using your creativity to drive results, Kyra is your ideal destination.

Why Kyra?

Joining Kyra is an exhilarating opportunity at a time when we're poised to reshape the creator world, democratising opportunities for the most talented creators. Our culture is creative, energising and high-performance offering an ideal environment for growth 🌱

Kyra Perks:

  • Fully remote working with flexible access to cosy co-working spaces across the globe 🌏
  • A generous leave policy including 25 annual leave days, bank holidays, 4 Kyra Wellness Days, and 3 Winter Closure Days ❄️
  • 20 Wellness Leave days 🧘
  • Excellent Parental Leave Benefits 👶🏾
  • A $500 training and development budget in our agile startup environment 💼
  • A team culture valuing vibrancy, respect and creativity ✨

Our roles are remote, open to candidates who can work standard hours in the PST / EST timezones.

Join Our Journey:

Interested in learning more? Submit your CV and become a part of our talent community. We'll engage in an exploratory conversation to align your career aspirations with opportunities at Kyra. Our dedication to advancing the creator economy is reflected in our commitment to diversity, inclusivity, and a vibrant team environment.

Please note that when you submit an application or resume, your data will be processed in line with our privacy policy.