Technical support:
Deliver high-quality technical support by providing adequate assistance to users for their daily requests via email.
Identify, analyze, and resolve hardware and software issues, including operating systems, applications, and devices.
Register and follow incident tickets while maintaining effective communication with users throughout the resolution process.
Train users on applications and hardware, and provide guidance on best practices.
Group IT Asset Management:
Conduct the installation, configuration, and updates of the personal computers.
Effectively manage application licenses and user accounts.
Assess business needs and contribute to the evolution of our practices in line with current standards.
Supervise the shipment and return of IT equipment at the headquarters and internationally, and manage the stock.
Monitor and maintain updated inventory records (list and allocation of equipment).
IT Security:
Apply the security policy for workstations (Mac).
Manage user accounts

You have previous experience in technical support or a helpdesk in a fast-paced environment.
You have strong troubleshooting skills, knowledge of operating systems (macOS), Google Suite, and common applications.
You have excellent interpersonal and communication abilities, with the capacity to explain technical concepts to non-technical users.
You are able to handle multiple tasks and priorities in a dynamic environment.
You are able to work effectively within a team and collaborate with various departments.
You are fluent in English. French is a plus.
You hold degree in Computer science, Information technology or related field (Bac+2)