Jobs

Who You Are

You’re a self-starter and you’re comfortable with the unknown and understand that startup life means that you’re going to be wearing multiple hats. You’re agile, accountable, curious, and obsessed with improvement, both in yourself and in others. You like a challenge, aren’t afraid to fail and learn from your missteps and are excited to help build a world-class company from the ground up.

As a People Operations Coordinator, you will join Phaidra’s Operations team and assist with people operations processes and occasional operations-related tasks. You must be highly disciplined and organized to succeed in our results-based environment. This is an exciting opportunity with many different potential career paths (we like to promote from within!) The job title and responsibilities may vary slightly with the new team member’s previous experience and background; this would be discussed during the interview process.

Please note that we are a fully distributed company, and team time zones vary widely. While Phaidra is an asynchronous-first company, the Operations team is currently located within North America and meets daily. We are seeking a team member located within one of the following countries: United States, Canada, or the United Kingdom.

Responsibilities

• Coordinating talent acquisition efforts with hiring managers by researching external job boards, holding meetings with recruiters, and assisting with the creation of interview processes and documentation.
• Publishing job posts on our applicant tracking system (Greenhouse) and maintaining pipeline accuracy.
• Facilitating scheduling and logistics for candidate interviews and exercises.
• Working with external vendors (EORs and third-party payroll providers) in hiring, onboarding, and payroll in a timely and accurate manner.
• Assisting with onboarding new team members and offboarding departing team members.
• Researching new ways to improve our systems or processes.
• Conducting reviews for our benefit stipend expense submissions.
• Entering PTO records into our HRIS.
• Supporting the Operations team by participating in special projects such as DEI and recruitment initiatives.

In your first 30 days…

• You will be immersed in an onboarding program that introduces you to Phaidra and our product.
• You will spend time in Operations and People Ops, learning how the departments operate, interact, and approach problems.
• You will be introduced to everyone you will need to know in order to be successful in your role.
• You will meet with various team members across the company.
• You will identify any gaps in Operations and People Ops documentation and fill them.

In your first 60 days…

• You will have a solid understanding of what Phaidra does and how we do it.
• You will have met with team members across Phaidra and started building relationships that help you match recommendations for process or policy updates to our culture.
• You will have taken ownership of at least one part of the hiring process.
• You will have identified two or three key areas of interest and have begun building roadmaps on how to improve them.

In your first 90 days…

• You will have been fully integrated in the team and with team members across the company. You will have set regular meetings with other departments to check in and work cross-functionally.
• You will be familiar with all of Phaidra’s People Ops vendors.
• You will have taken ownership of local recruitment.
• You will have formulated the roadmaps and strategies for your key areas of focus.
• You will have started to consider scalability in every proposed solution.
• You will have started to contribute to knowledge sharing throughout Phaidra.

Key Qualifications

• Minimum of 2+ years of people operations/human resources experience
• Experience with some of the following: talent acquisition, onboarding, employers of record, direct employment contracts, payroll, benefits, and legal compliance
• Experience with an ATS (we use Greenhouse), HRIS (we use Rippling), and Google Workspace is required
• Excellent verbal and written communication in English, including strong active listening skills
• Excellent organizational skill and high attention to detail
• High degree of critical thinking skills
• Strong interpersonal abilities
• Able to work well asynchronously and independently with a low level of direction
• Able to use external resources appropriately
• Demonstrative of Phaidra’s values - transparency, collaboration, operational excellence, ownership, and empathy

Preferred Skills & Experience

• Experience creating and maintaining international entities
• Startup experience
• Remote, globally distributed workforce experience
• US- or UK-specific human resources experience
• Experience using scrum and agile methodologies
• Experience with Notion and Slack

Salary Range

USA: $63,000 - $87,550
Canada: CA$73,425 - CA$94,000
UK: £45,950 - £63,855

This position includes equity.

General Interview Process

All of our interviews are held via Google Meet, and an active camera connection is required.

Initial screening interview with a People Operations team member (30-45 minutes) to meet you, learn more about your background, and discuss what you are looking for in a new position.

Teammate interview with another Operations team member (30-45 minutes) for you to get a better feel for our team and to provide an additional opportunity to ask us questions.

Take home assignment (maximum 1 hour) to gain an understanding of how you think and would approach the many problems that our department navigates. Our team will review your submission and provide you with feedback. If we decide to move forward, you will be invited to continue with the final interviews.

Hiring manager interview with Phaidra’s Head of Operations & People (1 hour) that will involve a discussion around your take home assignment answers, questions relating to communication and collaboration, and a deeper dive into the Operations team’s responsibilities and the growth trajectory of Phaidra and your role/career.

Culture fit interview with Phaidra’s co-founders (30 minutes) to ensure that you will fit Phaidra and Phaidra will fit you.