Junior Customer Support Agent



Customer Service
Warsaw, Poland
Posted on Tuesday, May 23, 2023
Join the Web3 revolution at Ramp!
👋🏼 A few words about us
At Ramp, we provide a powerful fiat <> crypto toolkit that enables anyone - from established brands to blockchain pioneers - to easily onboard their next million users into Web3.
Bridging the gap between today's financial system and the emerging crypto economy is our lifelong mission. Driven by our vision, sense of community, and passion for excellence, we relentlessly work to make this dream come true and bring Web3 to the mainstream.
From day one, our founders have built a purpose-led organisation where a culture of high performance, receptive minds, and collaboration is at the core. If you’re looking to accelerate your career, grow at pace, and have a meaningful impact, you’ll find a home at Ramp. We have huge ambitions and want people to join us on our quest to become a world-leading Web3 organisation.
🙌🏼 What you will be doing
We’re seeking a Junior Customer Support Agent to support Ramp's clients. Someone who is excited by the possibilities of working on the intersection of FinTech and blockchain, focused and deeply detail-oriented.
Please note that this is a night-shift role, and you will be required to work full-time five days per week (including weekends).

🧩 What you will be working on

  • Responding promptly and professionally to customer inquiries, questions, and complaints via various channels, including email, live chat, and social media platforms.
  • Providing accurate and detailed information about Ramp Network’s products, services, and platform functionalities.
  • Troubleshoot and resolve customer issues related to onboarding, transactions, and technical difficulties.
  • Collaborate with internal teams, including development and product teams, to address complex customer issues and provide effective solutions.
  • Proactively identify patterns or trends in customer inquiries and provide feedback to improve product features and user experience.
  • Assist in creating and updating customer support documentation, including FAQs, knowledge base articles, and user guides.
  • Contribute to the continuous improvement of customer support processes and workflows.
  • Maintain a positive and empathetic attitude while working under pressure to ensure customer satisfaction and retention.
  • ⚙️ Our toolkit:
  • Slack, Notion, Google Workspace, ClickUp
  • HubSpot, Pitch, Semrush, Amplitude, Tableau, Figma

🤟🏻What you will bring

  • Previous experience in customer support, preferably in the technology or fintech industry.
  • Strong interpersonal and communication skills, with the ability to effectively communicate technical concepts to technical and non-technical individuals.
  • Excellent problem-solving and analytical skills, with keen attention to detail.
  • Familiarity with blockchain technology, cryptocurrencies, and decentralized finance (nice to have).
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Proficiency in using customer support software and tools for ticket management and communication.
  • Flexibility to work night shifts and weekends.
  • Proven ability to multitask and prioritize workload effectively.
  • Patience, empathy, and a genuine passion for providing exceptional customer service.
  • 🌟Extra points for:
  • Familiarity with blockchain technology, cryptocurrencies, and decentralized finance.
  • Bachelor’s degree in a relevant field is preferred but not required.

🪄What’s in it for you?

  • 💸 Competitive salary
  • Equity package: share in our success
    Zero-fee crypto purchases via on-ramp!
    4 500 - 6 000 PLN gross on employment contract or contract of mandate
  • 🩺 Health & wellbeing
  • Private medical care package
    Gym pass for you and your partner
    Dedicated time off for yearly health check-ups
  • 🧠 Development & Growth
  • Self-development and conference budget
    Language lessons
    Internal workshops and activities supporting growth and mental health
  • 🏢 Great working environment
  • Modern and comfy offices in Warsaw and Wroclaw, which has everything you'll need to excel and collaborate with your team
    Remote working with visits in our offices
    The best laptops and kit to work on
    Internal Tech meetups on-site & online
    Team socials funded by us

🤝 Our interview process

  • Interview with the Hiring Manager
💚 Our Culture
We are fueled by a strong sense of community, purpose, and the drive to build a sustainable business. Together, we nurture a culture of high performance, low egos, receptive minds, and collaboration. We provide space for ambition, trust and empowerment to allow you to be your best self.
Our culture has been founder-driven from the start, it is defined by our shared values and behaviors, which are distinctly Ramp and represent the organisation that we have built. This is our recipe for success that we all believe in…this is how we will win!