Operations Manager



This job is no longer accepting applications

See open jobs at TrueCircle.
London, UK
Posted on Wednesday, November 22, 2023

About Safi:

Safi operates the recycling industry’s first digital B2B marketplace, underpinned by AI enhanced material quality control. We combine technology and deep industry expertise to simplify every step of the trading experience and are proud to count 400+ of the most forward thinking recycling facilities across the globe as our customers.

We are backed by the US & UK's most renowned ClimateTech investors, with Chris Sacca's LowerCarbon Capital as lead investor. We've also received personal investment from some of Europe's most successful founders (e.g. Revolut, Monzo, Songkick & InFarm founders).

About the role:

Be a driving force behind building a logistics operation that our customers love and internal tools that enable us to deliver best customer service.

Key Responsibilities:

  • Responsible for Logistics data quality, making sure we always represent the most accurate and up to date information on Safi platform for customers and internal stakeholders

  • Ensure Logistics Team is hitting its OKR/KPIs, and evaluates whether we are trending in the right direction

  • Collects and prioritises customer and internal user product feedback

  • Works with Logistics and Product to deliver fixes, automations and improvements which ensure we are delivering the best customer service in the industry, along with building dashboard to help us track our performance

  • Responsible for delivering operational improvements in coordination with Logistics, Product and Finance

  • Ensures any unplanned logistics costs are logged, reviewed and solved to root cause to prevent them recurring


  • Proven experience in a high performance Ops Manager role exceeding targets consistently

  • Experience in early stage/high growth stage company

  • Analytical mindset focus on making data driven decisions

  • Strong data analysis skills (Excel + SQL)

  • A high level of adaptability, agility and prioritisation to manage multiple projects at one time

  • Experience in building processes from the ground up and completing projects

What We Offer:

  • Competitive salary, with attractive equity options

  • 26 days annual leave (+ all national holidays) - the national holidays are flexible so you can take them whenever suits!

  • Hybrid role. We are based in a co-working space near Liverpool Street. We have no fixed rules about coming into the office on certain days. Just focus on delivering outstanding results!

  • Work environment optimisation budget

  • Fresh fruits and healthy snacks in the office

  • Regular team socials and meals

  • 1-2 company off-sites per year to stunning locations

  • Comprehensive health insurance scheme (optional)

  • Cycle to work scheme

  • CPD (continuous professional development) and wellness budgets

  • Pension options to suit you

This job is no longer accepting applications

See open jobs at TrueCircle.