Safi operates the recycling industry’s first digital B2B marketplace, underpinned by AI enhanced material quality control. We combine technology and deep industry expertise to simplify every step of the trading experience and are proud to count 400+ of the most forward thinking recycling facilities across the globe as our customers.
We are backed by the US & UK's most renowned ClimateTech investors, with Chris Sacca's LowerCarbon Capital as lead investor. We've also received personal investment from some of Europe's most successful founders (e.g. Revolut, Monzo, Songkick & InFarm founders).
About the role:
Be a driving force behind building a logistics operation that our customers love and internal tools that enable us to deliver best customer service.
Responsible for Logistics data quality, making sure we always represent the most accurate and up to date information on Safi platform for customers and internal stakeholders
Ensure Logistics Team is hitting its OKR/KPIs, and evaluates whether we are trending in the right direction
Collects and prioritises customer and internal user product feedback
Works with Logistics and Product to deliver fixes, automations and improvements which ensure we are delivering the best customer service in the industry, along with building dashboard to help us track our performance
Responsible for delivering operational improvements in coordination with Logistics, Product and Finance
Ensures any unplanned logistics costs are logged, reviewed and solved to root cause to prevent them recurring
Proven experience in a high performance Ops Manager role exceeding targets consistently
Experience in early stage/high growth stage company
Analytical mindset focus on making data driven decisions
Strong data analysis skills (Excel + SQL)
A high level of adaptability, agility and prioritisation to manage multiple projects at one time
Experience in building processes from the ground up and completing projects
What We Offer:
Competitive salary, with attractive equity options
26 days annual leave (+ all national holidays) - the national holidays are flexible so you can take them whenever suits!
Hybrid role. We are based in a co-working space near Liverpool Street. We have no fixed rules about coming into the office on certain days. Just focus on delivering outstanding results!
Work environment optimisation budget
Fresh fruits and healthy snacks in the office
Regular team socials and meals
1-2 company off-sites per year to stunning locations
Comprehensive health insurance scheme (optional)
Cycle to work scheme
CPD (continuous professional development) and wellness budgets
Pension options to suit you