IT Support



IT, Customer Service
London, UK
Posted on Thursday, March 28, 2024

At Wayve, we're not just another autonomous vehicle company. We stand out with our revolutionary approach to self-driving technology, embracing the power of embodied AI to redefine the boundaries of what's possible. While others depend on static maps and rigid rules, we believe in a future where vehicles perceive, understand, and navigate the world dynamically, in real time. Our technology is not just about getting from point A to point B; it's about crafting intelligent, adaptable solutions that thrive in the unpredictable nature of urban landscapes, ensuring safety and efficiency like never before.

Where you’ll have an impact

At Wayve, we're more than just a technology company; we're pioneers in AI-driven autonomous mobility. Now, we're seeking an IT Support Engineer who's passionate about supporting the innovative technology that powers our mission. This role isn't merely a position; it's an opportunity to contribute to a project that's reshaping the future of transportation. By joining us, you're not just solving IT challenges; you're playing a crucial part in enhancing the way we interact with our cities and technology.

As an engineer within the IT team, you will be responsible for:

  • Performing general administration and technical duties in order to support activities and operations within the IT team
  • Performing service desk functions (troubleshoot user issues, respond to requests)
  • Performing duties related to setup, configuration and installation of software products and peripheral equipment
  • Assisting in updates and maintenance of technologies use by Wayve staff
  • Resolving problem related to supported applications and OSs (linux (Ubuntu 20 mostly) and MacOS)

Your Impact

  • Operational Support Excellence: Ensure the smooth operation of our internal systems, aiding in the transformation of urban mobility through your support of our staff and technologies.
  • Innovation in Support: Utilise and improve upon current procedures to streamline operations across service desk functions, software and hardware setups, and technology maintenance.
  • Technology Mastery: Keep our team ahead of the curve by efficiently resolving issues related to software applications, operating systems (primarily Linux (Ubuntu 20) and macOS), project and service management (Jira) and peripheral equipment, maintaining our reputation for excellence.

Your Challenges

  • Technical Proficiency: Master the critical support systems and technologies that enable our team to develop AI-driven autonomous vehicles.
  • Process Innovation: Lead the charge in adopting and refining tools and technologies that support our ambitious goals, enhancing efficiency and effectiveness.
  • Collaborative Solution-Finding: Work across global teams to troubleshoot and resolve IT issues, ensuring seamless operations and staff satisfaction.

Who You Are

  • Supportive Force: Committed to ensuring the success of our technology and our team, ready to tackle challenges head-on.
  • A Collaborative Team Member: Understanding that our greatest achievements come from working together towards common goals.
  • A Clear Communicator: Key in bridging efforts across departments and with external partners.
  • An Innovator: Never content with the status quo and always looking for ways to improve our systems and processes.
  • A Doer: Dedicated not only to fulfilling your role but also to contributing to the broader needs of the company.


  • Proven experience in IT support or a related field, with a strong foundation in troubleshooting and technical support.
  • Proficiency in supporting diverse operating systems, particularly Linux (Ubuntu 20 & 22) and macOS.
  • Experience with setup, configuration, and maintenance of software and hardware, including peripheral equipment.
  • Familiarity with IT service desk operations and customer service principles.
  • Excellent problem-solving skills, attention to detail, and effective communication abilities.


  • Experience in a technology-driven environment, particularly in companies focused on innovation or R&D.
  • Familiarity with IT operations in a multi-disciplinary tech company, especially those in the autonomous driving or AI sectors.

Our offer:

  • A position to shape the future of autonomous driving, and thus to tackle one of the biggest challenges of our time
  • Immersion in a team of world-class researchers, engineers and entrepreneurs
  • Competitive compensation and stock options
  • On-site chef and bar, lots of fun socials, a workplace nursery scheme and more!
  • Help relocating/travelling to London, with visa sponsorship
  • Flexible working hours - we trust you to do your job well, at times that suit you and your team.

Wayve is built by people from all walks of life. We believe that it is our differences that make us stronger, and our unique perspectives and backgrounds that allow us to build something different. We are proud to be an equal opportunities workplace, where we don’t just embrace diversity but nurture it - so that we all thrive and grow.